When clicking 'Additional licence data' I DO get a warning against an alarmingly pink background: 'Activation required'. However, my fiddling must have helped somewhat as next day everything seemed alright again: no error messages when starting any Office application and when clicking 'Account' I see the reassuring text 'Product Activated'. (First it was 'this code is already registered, then 'not a valide product code'.) I tried to activate it, but this proved impossible. Don’t panic if the title bar initially shows ‘Unlicenced product’, it should switch to normal after a few moments.After years of use, my MS-Office 2013 suddenly claimed to be not yet activated and threatened to stop working. Shut down Word, Excel, PowerPoint and Outlook then restart one. Checking the licence status seems to only happen when the Office program starts. If you’re sharing an Office 365 Home plan, the Services & subscriptions page looks like this.Įven with a restored Internet connection, Word etc will still show ‘Unlicensed’. The renewal date appears under ‘Annual subscription’ and elsewhere on that page. If you can see your Office 365 account status in your browser, chances are the link to the separate MS licensing server is also OK.Ĭheck your Office 365 account to make sure your Office 365 licence is current at or Services & subscriptions | Office 365 | Overview. This is the best way to check your internet connection for Office licensing. The Manage Account button opens a web page to your Microsoft account. Is it reasonably fast and stable? In some parts of the world, it’s worth trying a VPN to bypass any local limitations. Very rarely the problem is the Microsoft authentication servers, but that’s very unusual and quickly fixed.Ĭheck your Internet connection. We’ve seen these errors when the Internet link is slow, erratic or in a part of the world with special firewalls (China, UAE etc.). That error can appear even when there’s a working Internet link. The message ‘No Internet Connection’ can be misleading. Most commonly it’s a problem with the Internet connection. In this mode, Office is ‘read only’, you can open, view and print documents but no editing. Microsoft’s euphemism for this is ‘Reduced Functionality Mode’ or ‘View Only (Unlicensed)’. However, if there’s a problem Office might stop working fully. Usually these checks happen automatically, and you never know. Office 365 software checks with Microsoft every month or so to make sure your Office 365 subscription is still OK. The unlicenced product warning usually happens if you’ve started Office after a break of several weeks and there’s a problem with the Internet connection. Here’s what to do if you get the dreaded Microsoft Office 365 Unlicensed Product / View only error message.Īssuming you have a current Office 365 subscription (we’ll show you how to check that, below).
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